Policy
Policy Agreement and Guidelines
Prior to your scheduled appointment, it is important that you carefully read and acknowledge our established policies:
AVAILABILITY AND BOOKING
Availability for appointments is released monthly on our booking site every second Sunday at 6PM. For example, January's availability is released on December 15th. Cancellations will be communicated via email or Instagram
NOTICE
Please note, our services are catered to women with afro textured hair, aged 16 and above. This does not directly exclude anyone who doesn’t fit into these guidelines but please be aware our current knowledge and expertise is best suited to this demographic.
CONSULTATIONS
Consultations are an important part of ensuring that your styling needs and expectations are fully understood. Please note that consultations are required only for new clients, while returning clients can book directly without a consultation. During your consultation, we’ll discuss your desired style, hair condition, and any specific concerns you may have. If you need to reschedule or cancel your consultation, we kindly request at least 48 hours' notice. Please note that consultations are valid for 6 months. After that, you'll need to book another one to ensure all your information is up to date before scheduling your first appointment this applies to new and regular clients (especially if we haven't seen you in a while)
If, for health reasons, we cannot proceed with booking you in, we’re more than happy to give recommendations for other professionals to help get your hair ready for future bookings.
DEPOSITS AND PAYMENT
To secure your appointment, a non-refundable deposit of 35% of the overall style cost is mandatory. The remaining balance will be settled on the day of the appointment, and we accept both cash and card payments. Deposits will only be refunded if MCR Braids is found at fault. In the event of appointment cancellations, deposits can be transferred to a rescheduled appointment within the next three months, excluding cancellations within the 48-hour window. Any discounts agreed with the MCR Braids team will be applied on the appointment day, and recalculations will be made accordingly.
LATENESS AND CANCELLATIONS
We do not have a late fee, but after 30 minutes, style modifications may be necessary, with the overall remaining cost on the day remaining the same. Clients wishing to cancel or reschedule are required to do so at least 48 hours before their appointment time, failure to adhere to this policy will result in a 50% fee of the remaining cost charged to the card used for the deposit.
ON THE DAY OF YOUR APPOINTMENT
Please be aware that modifications to your selected style are permitted; however, the full price of your initial style will still apply, as our preparations are specifically tailored to your chosen arrangement. If the modified style costs more than the original, we will adjust the charges accordingly. We can only accept changes to the style if we have the time to do so.
For braiding appointments, we kindly ask that your hair be completely free of products and fully detangled in its natural state. If necessary, we will provide a complimentary blow-dry. Please ensure that your hair is at least 5 inches in length. There’s no need to worry about your hair being too dry under the braids; we will apply moisturising products on the day of your appointment. "Product-free" means refraining from any hair products, including conditioner, light oil, or gel. Following these guidelines will help us achieve the best results for your styling session.
If you have relaxed or texturised hair, please ensure your roots are thoroughly detangled.
We always advise giving natural hair at least 2 weeks to breathe before getting braids.
ALLERGIES AND CONDITIONS
While we are fully insured, we cannot be held responsible for any issues that arise if you have not provided us with accurate and complete information regarding your allergies, hair, or scalp conditions. We will ask you about this during your consultation
REFUNDS
To be eligible for a refund, customers must report any issues within 72 hours of service completion. For refund requests or inquiries, contact us at contact@mcrbraids.co.uk or @mcrbraids on Instagram.
Refunds will not be granted for change of mind, damage due to customer actions, or normal wear and tear. Customers seeking a refund must follow these steps:
- Contact us within 72 hours of service completion, explaining the reason for the refund request.
- Our team will review the request, and if eligible, arrange for a refund within a reasonable timeframe.
Depending on circumstances, MCR Braids may offer partial refunds or alternative remedies, determined on a case-by-case basis.
Last Updated: 29/08/24